Help and support
A question, a concern, a suggestion? Here's how to get help with Parato — and reach our team directly.
Contact us
Write to us, we read each message. Specify your device (iPhone, Android, computer) and what's happening so we can help you faster.
contact@parato.appWe usually respond within 48 working hours.
Quick answers
- How Parato works and what it's for before, during and after a consultation.
- Rates and subscription: Personal and Family formulas, monthly or annual, cancellation at any time.
- Your health data: hosted in the European Union, never resold, export and deletion at any time.
- Security and confidentiality: what Parato sees, what it doesn't see, and how your information is protected.
All detailed answers are in our FAQ.
Report a problem or an idea
A bug, a poor translation, a missing feature? Let us know: every feedback improves Parato.
Open the feedback form →Your account and data
You can export or delete your account and health data at any time from your settings. Your data remains yours. privacy policy.
In case of emergency
Parato is not an emergency service. If you are in danger or facing a medical emergency, call 15 (SAMU) or 112 (European emergency number).
Parato does not replace medical advice and is not a medical device.